Refund Policy
Ironclad 365-Day 100% Money-Back Guarantee
Our 1-Year Risk-Free Promise
We believe wholeheartedly in the restorative mobility power of JointVive®. That's why every single purchase is protected by our full 365-day 100% money-back guarantee. If you are not completely satisfied with your results at any time within 1 year of purchase, we will refund 100% of your product price.
1. How to Request a Refund
To initiate a return under our 365-day guarantee, follow these three simple steps:
- Contact our customer support team or ClickBank order support with your order number.
- Receive our return merchandise authorization (RMA) and fulfillment warehouse address.
- Return all purchased bottles (whether full, partially used, or completely empty) to our fulfillment facility.
2. Processing Time
Once our warehouse receives and inspects your returned package, your refund will be processed back to your original payment method within 3 to 5 business days. Please allow 1 billing cycle for the credit to appear on your credit card statement.
3. Return Shipping Costs
Customers are responsible for return postage fees. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot issue refunds for packages lost in transit.